Ponentes

David Hildbrand

David Hildbrand

Director en SilverStorm

http://www.silver-storm.com/

ServiceNow Architect, Trainer and Fan.

PPM, ITSM, ITOM, ITOA, BPM specialist.

French man living in Spain and working in 25+ countries helping organisations to define their Digital Transformation and Service Orientation Strategies.

Pragmatic, experienced and focused on delivering tangible results and bridging the GAP between the business objectives and the real transformation needed within the organization.

Consulting, sales, architecture, strategy and design services in the major public and private customers (France, Spain, Middle east, USA, LATAM...)

My role is to provide Vision, Experience and Direction to our customers to align both the Business and Digital Strategies to increase profit, reduce cost and increase customer satisfaction.

I also train and manage the knowledge transfer to consulting and customer teams to deliver better business solutions and manage the different stakeholders.

Implement the tools:

  • SaaS and Cloud based tools: ServiceNow
  • ITSM, PPM, integrations with ERP, CRM, HR systems, Discovery, Monitoring, etc.
  • Integrated solution across the differents areas of Governance, resolving the real-life problems on the management of services, vendors, assets, contracts, task automation, provisioning...

Specialties: DX, IT4IT, ITIL, COBIT, ITSM, PPM, SaaS, Project Management, ServiceNow, Cloud Computing, Solution Architect, Software Sales